Privacy Policy

Effective Date: April 2, 2026  |  Last Updated: April 2, 2026

1. Introduction and Identity of the Data Controller

Welcome to Pequod's Pizza. We are committed to protecting the privacy and security of your personal information. This Privacy Policy has been drafted in accordance with applicable United States federal and state privacy laws, including the Federal Trade Commission Act (FTC Act), the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and other applicable state consumer protection statutes.

Pequod's Pizza operates the website located at pequodspizzas.rest and provides food ordering and related services to customers across the United States. For the purposes of this Privacy Policy, Pequod's Pizza acts as the data controller responsible for your personal information.

Contact Details

• Company Name: Pequod's Pizza
• Website: pequodspizzas.rest
• Email: [email protected]

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us using the details provided above or in Section 14 of this policy.

2. Scope of This Privacy Policy

This Privacy Policy applies to:

• All visitors to our website at pequodspizzas.rest;
• Registered account holders and customers who place online orders;
• Individuals who contact us via email, telephone, or any other communication channel;
• Subscribers to our newsletters, promotional communications, or loyalty programs;
• Anyone who participates in surveys, contests, or feedback programs we operate.

This policy does not apply to third-party websites, applications, or services that may be linked from our website. We encourage you to review the privacy policies of any third-party sites you visit, as we are not responsible for their data practices.

3. Information We Collect

We collect several categories of personal information depending on how you interact with our website and services. The categories of personal information we collect are described below.

3.1 Personal Identification Information

When you create an account, place an order, or contact us, we may collect the following types of personal identification information:

• Full name — to identify you and address communications appropriately;
• Email address — to send order confirmations, receipts, and promotional materials (where consent has been given);
• Phone number — for delivery coordination and customer service purposes;
• Billing and delivery addresses — to process and fulfill your orders accurately;
• Date of birth (where provided) — to verify age eligibility and personalize marketing.

3.2 Payment and Financial Information

When you make a purchase on our website, we collect payment-related information. Please note that full payment card numbers are not stored on our servers. All payment transactions are processed through secure, PCI-DSS-compliant third-party payment processors. We may retain limited transaction records such as the last four digits of a card, transaction IDs, and billing amounts for accounting and fraud prevention purposes.

3.3 Order and Transaction Data

We collect information about the products you order, the frequency and timing of your orders, special dietary preferences or instructions you provide, order history, and any complaints or feedback you submit regarding your orders.

3.4 Usage and Behavioral Data

When you visit our website, we automatically collect certain usage information through cookies, web beacons, log files, and similar tracking technologies. This may include:

• IP address and approximate geographic location derived from your IP;
• Browser type and version;
• Operating system and device type (desktop, mobile, tablet);
• Pages visited, links clicked, and time spent on each page;
• Referring URLs (the website or search engine that directed you to our site);
• Search queries entered on our website;
• Session duration and frequency of visits;
• Crash reports and error logs.

3.5 Device Information

We may collect technical information about the device you use to access our website, including device identifiers, hardware model, mobile network information, and unique device identifiers. This information is primarily used to ensure our website functions correctly across different devices and to improve your browsing experience.

3.6 Communications Data

If you contact our customer support team, we may retain records of that correspondence, including emails, chat transcripts, and telephone call notes, in order to resolve your inquiry and improve our services.

3.7 Marketing and Preference Data

Where you have consented to receive marketing communications, we collect information about your marketing preferences, subscription status, and how you interact with our promotional emails (such as open rates and click-through rates).

3.8 Information You Provide Voluntarily

From time to time, we may offer you the opportunity to participate in surveys, contests, or user feedback programs. Any personal information you provide in these contexts will be collected and used in accordance with this Privacy Policy.

3.9 Information Collected from Third Parties

We may receive information about you from third-party sources, such as social media platforms (if you choose to link your social media account to our services), third-party delivery platforms, analytics providers, and advertising partners. This information is combined with data we collect directly from you to improve our services and marketing efforts.

4. How We Use Your Information

We use the personal information we collect for the following purposes, all of which are grounded in legitimate legal bases including contractual necessity, legitimate business interests, compliance with legal obligations, and, where required, your explicit consent.

4.1 Provision and Management of Services

• Processing and fulfilling your food orders, including coordination with delivery partners;
• Creating and managing your customer account;
• Sending order confirmations, delivery updates, and receipts;
• Responding to your customer service inquiries and resolving complaints;
• Processing payments and managing billing disputes.

4.2 Website Operation and Improvement

• Ensuring our website functions properly and is optimized for your device and browser;
• Diagnosing technical problems and preventing service outages;
• Analyzing how users navigate and interact with our website to improve usability;
• Developing new features, menus, and services based on customer usage patterns.

4.3 Analytics and Business Intelligence

We use aggregated and anonymized usage data to understand customer behavior, identify popular menu items, assess the performance of our website, and make informed business decisions. We may use third-party analytics tools such as Google Analytics for this purpose.

4.4 Marketing and Promotional Communications

Where you have provided your consent or where we have a legitimate interest to do so under applicable law, we may use your personal information to:

• Send you promotional emails about new menu items, special offers, discounts, and events;
• Personalize the content and offers we show you on our website;
• Conduct targeted advertising campaigns on third-party platforms such as social media networks;
• Invite you to participate in loyalty programs or referral schemes.

You may opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at [email protected].

4.5 Fraud Prevention and Security

We use your information to detect, investigate, and prevent fraudulent transactions, unauthorized access to accounts, and other illegal or harmful activities. This includes reviewing unusual order patterns, verifying payment information, and maintaining security logs.

4.6 Legal Compliance

We may process your personal information as required to comply with applicable federal and state laws and regulations, including responding to lawful requests from law enforcement or regulatory authorities, and fulfilling our tax and accounting obligations.

5. Sharing Your Personal Information with Third Parties

We do not sell your personal information to third parties for their own marketing purposes. However, we do share your information in the following limited circumstances:

5.1 Service Providers and Business Partners

We engage third-party service providers who perform functions on our behalf and who are contractually bound to protect your information and use it only for the purposes for which it was disclosed. These may include:

5.2 Legal Obligations and Law Enforcement

We may disclose your personal information to government authorities, law enforcement agencies, or other third parties where we are legally required or authorized to do so, including in response to a court order, subpoena, or other legal process, or where we believe disclosure is necessary to protect the safety of any person, prevent fraud, or enforce our legal rights.

5.3 Business Transfers

In the event that Pequod's Pizza undergoes a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of its assets, your personal information may be transferred to the acquiring entity as part of that transaction. We will notify you via email or a prominent notice on our website if such a transfer occurs and your information becomes subject to a different privacy policy.

5.4 Aggregated or De-Identified Data

We may share aggregated, anonymized, or de-identified data with third parties for research, marketing, analytics, or other business purposes, provided that such data cannot reasonably be used to identify you as an individual.

5.5 California "Shine the Light" Disclosure

California Civil Code Section 1798.83 permits California residents to request information about our disclosure of personal information to third parties for their direct marketing purposes. We do not disclose personal information to third parties for their own direct marketing purposes without your consent. California residents may contact us at [email protected] to request further information about this practice.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and support our marketing activities. Cookies are small text files stored on your device by your web browser when you visit a website.

6.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function, including maintaining your shopping cart and session authentication.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data.
• Functional Cookies: Remember your preferences such as language settings and saved addresses to improve your experience.
• Targeting and Advertising Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

6.2 Managing Your Cookie Preferences

You may manage or withdraw your consent to non-essential cookies at any time through your browser settings or through any cookie preference tool available on our website. Please note that disabling certain cookies may affect the functionality of our website. For more detailed information about the specific cookies we use and how to manage them, please refer to our Cookie Policy.

7. Data Security

We take the security of your personal information seriously and have implemented a range of technical, administrative, and organizational measures to protect your data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption: All data transmitted between your browser and our website is encrypted using Secure Socket Layer (SSL) / Transport Layer Security (TLS) technology;
• Access Controls: Access to personal information is restricted to authorized personnel who have a legitimate business need to access it;
• Password Protection: User accounts are protected by password authentication, and we encourage users to choose strong, unique passwords;
• Secure Payment Processing: Payment information is handled exclusively by PCI-DSS-compliant payment processors and is not stored on our servers;
• Regular Security Audits: We conduct periodic security assessments and vulnerability scans of our systems;
• Employee Training: Our staff receive training on data protection best practices and are bound by confidentiality obligations;
• Incident Response: We maintain a data breach response plan and will notify affected individuals and relevant authorities in the event of a security incident as required by applicable law.

8. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention periods we apply are as follows:

When personal information is no longer required for the purposes described above, we will securely delete or anonymize it in accordance with our data deletion procedures.

9. Your Privacy Rights

Depending on your state of residence and applicable law, you may have certain rights regarding your personal information. We are committed to honoring these rights and providing a straightforward process for exercising them.

9.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell about you, including the categories of personal information, the sources of that information, the purposes for which it is used, and the categories of third parties with whom it is shared.
• Right to Delete: You have the right to request the deletion of personal information we have collected from you, subject to certain exceptions (e.g., where retention is necessary for us to complete a transaction, detect security incidents, or comply with a legal obligation).
• Right to Correct: You have the right to request that we correct inaccurate personal information we hold about you.
• Right to Opt-Out of Sale or Sharing: You have the right to direct us not to sell or share your personal information with third parties. As noted above, we do not sell personal information for monetary value. However, certain cookie-based advertising practices may constitute "sharing" under the CPRA, and you may opt out through our cookie management tools.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information to purposes necessary to perform the services you request.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you services, charge you different prices, or provide a different quality of service because you exercised your privacy rights.

9.2 General Privacy Rights for All Users

Regardless of your state of residence, we offer the following rights to all users of our website and services:

• Right of Access: You may request a copy of the personal information we hold about you;
• Right to Rectification: You may request that we correct any inaccurate or incomplete personal information we hold about you;
• Right to Erasure: You may request that we delete your personal information, subject to certain legal and operational limitations;
• Right to Data Portability: Where technically feasible, you may request that we provide your personal information in a structured, commonly used, machine-readable format;
• Right to Withdraw Consent: Where our processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal;
• Right to Opt Out of Marketing: You may opt out of receiving promotional communications from us at any time.

9.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a request to us using one of the following methods:

• Email: [email protected] (subject line: "Privacy Rights Request")

We will respond to your request within 45 days of receipt. If we require additional time, we will notify you of the extension and the reason for it. We may need to verify your identity before processing your request to protect your privacy and prevent unauthorized access. We will not charge a fee for responding to your request unless it is excessive, repetitive, or manifestly unfounded.

10. Children's Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 years of age. Our online ordering services are intended for use by individuals who are 18 years of age or older. We do not knowingly market our products directly to minors.

If you are a parent or legal guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon verification, we will promptly delete the child's personal information from our records in accordance with the Children's Online Privacy Protection Act (COPPA) and other applicable laws.

If we discover that we have inadvertently collected personal information from a child under 13, we will take immediate steps to delete such information from our systems.

11. International Data Transfers

Pequod's Pizza is based in the United States and primarily operates within the United States. Your personal information is stored and processed on servers located in the United States. If you are accessing our website from outside the United States, please be aware that your personal information may be transferred to, stored, and processed in the United States, where privacy laws may differ from those in your country of residence.

By using our website and services, you consent to the transfer of your personal information to the United States. We take appropriate measures to ensure that any international transfers of personal data are carried out in compliance with applicable laws and with adequate safeguards in place to protect your privacy rights.

If you have questions about international data transfers and how your data is protected, please contact us at [email protected].

12. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) feature that sends a signal to websites indicating that you do not want your online activity tracked. Our website currently does not respond to DNT signals in a uniform manner, as there is no universally accepted standard for how websites should respond to such signals. However, you may manage tracking preferences through your browser's cookie settings and through our cookie consent tool on the website.

We will continue to monitor developments in DNT standards and update our practices accordingly.

13. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, or integrated services (such as delivery apps, payment gateways, or social login options) that are not owned or controlled by Pequod's Pizza. This Privacy Policy applies only to information collected by us through our own website and services.

We have no control over and assume no responsibility for the privacy practices, content, or security of third-party websites or services. We encourage you to review the privacy policies of any third-party sites before providing them with your personal information. The inclusion of a link to a third-party website on our site does not constitute an endorsement of that site's privacy practices.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page;
• Post a prominent notice on our website notifying you of the changes;
• Where required by law or where changes are significant, send you a notification via email.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website and services after the effective date of any changes constitutes your acceptance of the revised Privacy Policy.

15. How to File a Complaint

If you believe that we have not handled your personal information in accordance with this Privacy Policy or applicable law, we encourage you to contact us first so that we can attempt to resolve your concern:

• Email: [email protected]

We will investigate your complaint and respond within a reasonable timeframe.

Filing a Complaint with Regulatory Authorities

If you are not satisfied with our response, or if you believe your privacy rights have been violated, you may file a complaint with the relevant regulatory authority:

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to reach out to us. Our privacy team is committed to addressing your inquiries promptly and transparently.